McDVoice.com is McDonald’s Customer Satisfaction Survey website where its consumers express their reviews / feedbacks regarding MCD services while taking part in an online survey on website.

The world of business has one simple principle; make your customer your king. It means that no matter what, make sure that the customer that you have, comes up with the most positive reviews about your companies ever. If the customer is displeased with the service once, he might not want to come back to you again. Not only this but it would also lead to discourage other customers from coming to your company as we all know that news travels fast. Satisfaction of the customer should be the goal that you want to achieve. However, for that, you need to be aware of the fact that which thing makes your customer satisfied and which thing doesn’t do that.

About McDonald’s

McDonald’s is one of the world’s largest fast food restaurants chains. It was started as a barbecue restaurant in 1940, and now it is operating on nearly 68 million in almost 119 countries daily. The company has more about 35000 outlet franchises in the world. The company’s total revenue consists of sales of company’s restaurants, fees by franchises and rent, etc. The major selling fast food items are hamburgers, cheeseburgers, fries, chicken, milkshakes, soft drinks, breakfast items and desserts. However, realizing changing trends, McDonald’s has added new things to its menu like smoothies, wraps, fruit, fish, and salads.

McDVoice.com Introduction

McDonald’s Customer Satisfaction Survey developed by Service Management Group is a survey to check McDonald’s customer’s satisfaction level with the quality of food and customer service. This McDonald survey can be accessed by visiting http://www.mcdvoice.com/. The survey is designed to help McDonald to find its satisfied and dissatisfied customers. Customer feedback is a powerful tool to make future decisions. If it is positive, the company can further improve those positive points, and if the feedback is negative, the company can make future decisions to make themselves more customers friendly and earn large profits. Negative feedback also helps the company to realize the major problems and solve them to get saved from losses. The overall goal of this customer survey is to collect information about customer expectations which company can use to improve its customer relations.

McDonald’s Online Survey – The Reason Behind The Initiation

McDonald’s is one of the most widely appraised companies in the world. It has billions of customers all over the world. Still, the company is quite conscious of the level of satisfaction that it provides to the customers. In order to enhance the level of satisfaction and reduce the level of frustration, the company has come up with an innovative idea known as McDVOICE.com. With the help of this concept, the company has made a point to make sure its customers come up online and give a valid survey. In this survey, the customers will rate the services that were received by them. Not only this but in the survey, they will also tell the company, what changes to bring in the services to make them appear much better and satisfactory.

The process – www.McDVoice.com McDonald’s Customer Satisfaction Survey

The survey starts with an invitation. The company itself sends an invitation to the customer it recently has to survey and rate the services he or she just had. This way, the customer gets able to score all the major points mentioned in the survey. However, for that, you need to have a device with the help of which you will be able to do that. A personal computer, a laptop or even your own mobile phone with a stable internet connection will help you doing that. The best thing about McDVOICE.com is that you can even choose your language and use the one that you are most comfortable in.

Method To Complete McDonald’s Customer Survey

The McDonald’s Customer Satisfaction Survey can be completed by going to their website www.mcdvoice.com. It can be accessed any Smartphone, PC or laptop having internet access. One thing you must keep in mind is that you can only complete the survey if you have a valid receipt from McDonald’s asking to complete the survey. In order to complete the survey, you must be over 13 years of age. Since the survey is only available in English or Spanish so you must know one of these languages. After visiting the website, choose your language and fill other required information which will constitute the information you will know, and some will be written on the receipt. Then, the survey will start, and you have to answer the questions based on your experience as a customer in McDonald’s. After completing the survey, you will receive a validation code for the free offer mentioned on the receipt. The receipt expires in 30 days, so, the survey must be completed before the expiry of receipt.

Offers On Survey Completion

Along with checking the satisfaction level of customers, McDonald’s has also set promotions for customers who fill out the survey. It is to encourage people to provide feedback to the McDonald’s about their experience. The promotional offer is printed on the receipt and can be redeemed by visiting McDonald’s with receipt filled with validation code given after completion of the survey.

CONCLUSION

The success of McDonald’s lies in its good relation with the customers. By conducting such customer satisfaction surveys, McDonald’s will become more prosperous and profitable corporation.

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